DELIVERES AND ORDER PROCESSING
Order Processing
When payment has been made e.g. bank deposits appearing in our account or confirmation of approval of credit card payment we will attempt to pick and despatch your order the next working day.
We endeavour to pick and despatch all orders that day. In some exceptional cases, this might take two business days.
In the unlikely event that despatch of goods is delayed or for some reason the item you ordered in unable to be despatched you will be notifed by email of the problem and if required we will process a refund. Refunds will be processed as a credit transaction if paid by credit card or by deposit to your bank account.
Refunds will be processed within two business days under these circumstances.
Delivery
Goods are usually despatched by signature required courier. Usually Toll IPEC or Courierpost. This is at our discretion. Goods cannot usually be consigned to a PO. Box (other than smaller deliveries of Lithovit sachets. Larger deliveries are sent by a trucking company. In some cases, we are unable to deliver larger items to rural or RD addresses.
Our couriers will normally deliver within two working days (North Island) and 3-4 working days (South Island). Rural deliveries or deliveries to offshore islands such as Great Barrier, Waiheke, Stewart Island, etc. may take another 1-2 working days.
If you have not received goods in this time please call us.
In the very rare event that goods are lost by the courier company please contact us as soon as you are aware that this is the case. In these cases we will replace the goods or if not possible process a refund for the goods. Freight will only be refunded in exceptional circumstances.