Currency
All prices dislayed are in New Zealand dollars ($). We do not accept payment in any other currency. We currently will only deliver to New Zealand based address.
GST
All prices displayed on the website INCLUDE New Zealand Goods and Services Tax (GST). Tax invoices are supplied.
DELIVERIES AND ORDER PROCESSING
Order Processing
When payment has been made e.g. bank deposits appearing in our account or confirmation of approval of credit card payment we will attempt to pick and despatch your order the next working day.
We endeavour to pick and despatch all orders that day. In some exceptional cases this might take two business days.
In the unlikely event that despatch of goods is delayed or for some reason the item you ordered in unable to be despatched you will be notifed by email of the problem and if required we will process a refund. Refunds will be processed as a credit transaction if paid by credit card or by deposit to your bank account.
Refunds will be processed within two business days under these circumstances.
Delivery
Goods are usually despatched by signature required courier. Usually Toll IPEC or Courierpost. This is at our discretion. Goods cannot be consigned to a PO. Box. Larger deliveries are sent by trucking company. In some cases with larger deliveries we are unable to deliver to rural or Rd addresses.
Our couriers will normally deliver within two working days (North Island) and 3-4 working days (South Island). Rural deliveries or deliveries to offshore island such as Great Barrier, Waiheke, Stewart Island etc. may take another 1-2 working days.
If you have not received goods in this time please contact us
In the very rare event that goods are lost by the courier company please contact us as soon as you are aware that this is the case. In these cases we will replace the goods or if not possible process a refund for the goods. Freight will only be refunded in exceptional circumstances.
METHODS OF PAYMENT
Credit Cards
We accept credit card payment (Visa or Mastercard ONLY ) via PayPal only. We accept payment from within our website via the well-known and secure PayPal processing engine.
Our policy is to despatch goods by the end of the next business day from us receiving approval of your credit card transaction.
We do not have access to your credit card number which is stored securely by PayPal and the banks.
EFT-POS - not available
Sorry but we DO NOT offer EFT-POS facilities as we are not a "bricks and mortar" store but an importer with an industrial warehouse. Our warehouse is not able to accept payment in any form so hence no EFT-POS.
Bank Deposit
You can make payment directly to our bank account in a number of ways.
- by transferring funds from your bank to our via the Internet.
- by physically depositing into our bank account at a branch of the BNZ.
Our online checkout process will provide our bank details at the completion of the sale. You are given the various payment options at that point and if you select bank Deposit you will be provided with our account details at that point.
Cheque
We can accept cheques but will release goods only when the cheques have cleared. This can take up to 5 business days. Again this is an option provided upon completion of the sale and if selected you will be given the postal details of where to send your cheque.
LAYBY AND HIRE PURCHASE
We are not able to offer either Lay-By or Hire Purchase sorry.
YOUR PEACE OF MIND
WARRANTY AND CONSUMER GUARANTEES ACT 1993
All customers buying from our web site are covered by Warranty for 12 months from the date of purchase. You are also fully covered by the New Zealand Consumer Guarantees Act 1993. This Act guarantees that any goods purchased for personal use may be returned
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if they are faulty or damaged in transit, or
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require repair, we will where ever possible repair or provide a replacement. If unable to do so within a reasonable period of time as defined by the Act, we will issue a refund of purchase price.
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Like any other retail purchase it is your responsibility and cost to return goods for repair. All warranty or courier damage claims are a "Return to Base" claim.
RETURNS POLICIES
Incorrectly Supplied Goods
In the event that we supply the wrong goods we will either replace with the correct item or if unable to replace we will refund the full cost of the goods PLUS any freight costs paid by you. Please contact us by phone or email to make arrangements for return.
Goods Damaged In Transit
All goods supplied to you are fully covered by transit insurance providing
- you notify us within 24 hours of receipt of goods of any visible damage to the carton and when you have signed for receipt of the goods you have signed advising the goods were received damaged.
- you notify us within 48 hours or receipt of goods if there is damage not visible on receipt. For example sometimes goods might suffer damaged from heavy weights being put on the package that does not appear to damage the shipping carton.
- you provide all assistance neccessary for us to recover our costs from the insurance or freight company. This may involved taking photographs, storing the goods for viewing by an insurance assessor, completing sworn affidavits or assisting in any other way that might be reasonably expected to finalise an insurance claim on your behalf.
Transit damage, like warranty is on a "Return to base" basis and it is your cost and responsibility to return the goods to us by signature required courier.
We will at our discretion repair or replace damaged goods. In the event that we are unable to satisfactorily repair or replace the item we will refund the cost of the goods. Freight costs are not refunded.
Restocking Fee
Regardless of the reason for returning the goods. Goods must be returned in the condition that they were supplied to you in.
We reserve the right to charge a minimum 15% restocking fee on any goods returned. This will generally only be enforced if goods are returned if the they are missing parts, , cartons or boxes are marked or damanged, goods are returned dirty and require cleaning or servicing or returned with used mouthpieces, reeds etc. We cannot supply the item to another customer with a used mouthpiece so the cost of a new mouthpiece may be deducted
RETURNS PROCEDURE
PLEASE FOLLOW THE INSTRUCTIONS BELOW CAREFULLY OR A MINIMUM RESTOCKING FEE OF 15% WILL APPLY
NOTE: NO GOODS WILL BE ACCEPTED WITHOUT A RETURNS AUTHORISATION NUMBER (RA)
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Return everything in it's original condition!
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For a complete refund, items must be original condition, show no signs of wear, and be received back within 7-days from date of shipment. Please be careful when trying your instrument as many of these have fine finishes that are easily damaged.
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Include all original packaging, accessories (e.g. power adapters, mouthpieces, straps, cords etc.) and paperwork (e.g. owners manual, warranty card, etc.).
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Include a copy of the packing slip or invoice; clearly indicate your reason for returning.
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Please do not write on the manufacturers box, manual, or warranty card until certain you will keep this purchase.
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Write your RA number on the outside shipping box, NOT the manufacturers box.
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Please double carton using only clear packing tape. Do not use brown tape or masking tape.
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Reseal the manufacturers box with CLEAR tape only.
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You are responsible for the goods until they safely reach our warehouse. To protect your return, double box your shipment to prevent damage, using all original packaging materials. In the event of damage we will notify you and you will have to raise a claim with the carrier or your insurance company. No refund will be issued under these circumstances but you retain ownership of the goods.
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Write the RA number on the outside of the shipping or delivery carton, not on the inner display or manufacturers pack.
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Make sure you have insurance for the return for the full value of your purchase.
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Ship your items back with a trackable service like PBT, NZ Couriers or Courier Post. We are not responsible if your return merchandise gets lost in the mail.
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Returns take approximately 7-10 working days to clear and process.
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Credit card purchases are credited back to the original credit card. All other purchases are refunded by direct deposit into a nominated bank account.
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The return address will be advised when the RA (Returns Authorisation) is issued.
WEBSITE ERRORS AND OMISSIONS
While all care is taken in the preparation and maintenance of this web site, auction listings and other advertising and written statements, Lenker Music Ltd takes no responsibility for any errors or omissions that may occur.
The nature of importing means that exchange rates and shipping rates vary order-to-order.When you place an order with us this constitutes and "offer to purchase". Lithovit (Rainbow & Brown Ltd) has no requirement to accept this offer in full or in part. This is particularly the case should the pricing or description be an error.
We will correct any problems that we identify within a reasonable time.
BEING FAIR AND REASONABLE
Lithovit ((Filmchem Ltd) has been operating as online sellers since 2010, and prior to that for another 10 years plus. The directors have been in importing businesses for more than 30 years. In all our dealings with you, we will try to be fair and reasonable and would ask that you deal with us in the same way.
Like any business we want to grow but just as important to us we want to provide good quality products at affordable prices. We want to provide good value for money. We regularly visit the factories we deal with and are constantly trying to improve quality without compromise. Our aim to provide good value.
If there are items that are not on our website please ask us as it may be possible to source these for you or they may be in shipments already on the water.
The Team at Lithovit NZ (Rainbow & Brown Ltd)